of its customers, natural persons and all other natural persons who are in
contact with DERCO IMMO (hereafter referred to as 'you').
Personal data are understood to mean any form of information directly or
indirectly allowing the identification of yourself as a natural person.
DERCO IMMO attaches great importance to the protection of your
personal data and fully respects your privacy. DERCO IMMO processes and
protects your personal data in a legitimate, appropriate and transparent
In processing your personal data DERCO IMMO obviously respects all
relevant legal provisions, viz. the Act of 8 December 1992 on the
Protection of Privacy and, since 25 May 2018, European regulation 2016/679
of 27 April 2016 on the protection of natural persons with regard to the
processing of personal data (more commonly known as 'GDPR') as well as any
other future legal provision that modifies the former.
For more details on privacy protection please contact the Belgian Privacy
Commission, as of 25 May 2018 renamed the Belgian Data Protection Authority.
We invite you to read the present declaration carefully in order to
familiarise yourself with the policy of DERCO IMMO.
This declaration is updated on a regular basis. The most recent version of
the declaration is available on our website. You will be informed of
important changes to the declaration via the usual communication channels.
II. WHO IS THE CONTROLLER ?
DERCO IMMO, with registered office at Bergenstraat 72, 3053 Haasrode is the controller of your personal data.
DERCO IMMO is also your point of contact and will answer to the
Belgian Data Protection Authority as to the processing of your personal
data. DERCO IMMO determines the purposes for which your personal data
are processed as well as the means used and the processing characteristics.
DERCO IMMO can call on specialised service providers to process your
personal data on behalf of DERCO IMMO and according to the instructions
personal data that are strictly necessary will be passed on to these
service providers (hereafter referred to as the 'processors of DERCO IMMO').
Please address all questions regarding the protection of your privacy to
the manager. You can contact the manager by sending an email to email@example.com.
III. WHICH CATEGORIES OF PERSONAL DATA DOES DERCO IMMO PROCESS ?
Below you will find a list of the categories of personal data that DERCO IMMO can process. It is possible that other data will also be processed
if they are necessary or useful for the continuation of the contractual
relationship with DERCO IMMO.
In such cases the context in which DERCO IMMO obtains or processes this
data is indicated. This table should be read in conjunction with the
description of the purposes for which DERCO IMMO processes the data.
1/ Identity information of the customer / principal (seller or lessor)
2/ Identity information of prospective buyer or lessee Name, address, date
and place of birth, nationality, home or mobile phone number and email
Name, address, date and place of birth, nationality, home or mobile phone number and email address.
This data is provided by you and processed when you make inquiries, become a customer, conclude a brokerage agreement or when you register online to use the services of DERCO IMMO (online), for any type of identification or use. Amongst others, this data can be acquired by reading in your identity card.
Data on the property of the customer / principal (seller or lessor)
Title of property, urban development statement, soil certificate, inspection certificate of the electrical installation, EPC certificate, information on overcurrent sensitivity, post-intervention file, information on the heritage value.
This data is supplied by you or obtained by DERCO IMMO from the government or technical experts on your behalf.
Data of the prospective lessee relating to a proposed lease
Information on occupation and employment situation, solvability, family situation, salary, etc.
This data is collected using forms and contracts filled out by you on your request.
Additional data for the conclusion of a lease or preliminary sales agreement
National registry number
This data is supplied by you
The national registry number is only used in cases where such is stipulated or required by law.
Personal data of co-owners (or their lessees)
Name, address, date and place of birth, nationality, home or mobile phone number and email address.
This data is supplied by you as co-owner to DERCO IMMO when DERCO IMMO acts as the trustee
Data related to the performance of trustee services.
Payments including names and account numbers, communication and references, card numbers, etc.
This data pertains to your transactions as co-owner that are coordinated by the trustee.
Data on the transactions of DERCO IMMO with you
The information relating to your contacts with DERCO IMMO by telephone, email, fax, etc. and your interactions on the web pages regarding DERCO IMMO, its services or its partners, on social networks, etc.
This data originates from contacts of any nature between you and DERCO IMMO (in case of meetings or events, subscription to a newsletter, social networks, etc.)
Data on the customer's behaviour and preferences
Information on your behaviour and preferences regarding the use of communication and relationship channels, information on your personal choices and lifestyle, private or professional projects, hobbies, etc.
This data is the consequence of choices you have expressed or analyses performed by DERCO IMMO in accordance with this declaration and its legal obligations.
DERCO IMMO processes no data that reveal your race or ethnicity, your political beliefs, religious or philosophical beliefs, union membership, health or life-related data or sexual orientation, genetic or biometric data.
IV. FOR WHAT PURPOSES DOES DERCO IMMO PROCESS YOUR PERSONAL DATA?
DERCO IMMO collects and processes your personal data solely for the
purposes described below. DERCO IMMO takes care to only process data
that is necessary and relevant to a specific purpose.
DERCO IMMO processes your data in situations permitted by law, to wit:
- To meet the legal obligations that DERCO IMMO must fulfil (12.).
- To execute a contract concluded with you or to take certain measures on
your request before the conclusion of said contract (13.).
- To protect the legitimate interests of DERCO IMMO, in which these
interests are weighed against your fundamental rights and freedoms (14.).
- In specific cases, with your consent, as the result of a specific and
unambiguous request, preceded by clear and comprehensible information; in
accordance with the law you can revoke this consent at any time (15.).
DERCO IMMO must comply with the legislation compelling it in specific
circumstances to process your personal data as part of its activities.
These obligations may entail that DERCO IMMO must cooperate with the
competent authorities and/or third parties and, possibly, supply them with
certain of your personal data.
Amongst others, this includes:
- The obligation to contribute to the prevention of money laundering and
the financing of terrorism.
- The obligations imposed upon a trustee with respect to the management of
- The obligation to respond to a formal request from the Belgian tax and
The list of legal obligations for which DERCO IMMO must process your
data is non-exhaustive and subject to change.
Contractual relationships between DERCO IMMO and you as a customer
In order to conclude a contract DERCO IMMO must sometimes acquire and
process certain data in order to, amongst others:
- Respond to your request.
- Assist you in supplying information and when concluding the contract.
- Follow-up on a request, evaluate suitability and assess the risks arising
from a possible contract.
- Fulfil the brokerage agreement.
As part of current contracts or the management of contracts DERCO IMMO
must process certain data, more specifically to meet its administrative and
Within this context your data may be forwarded within DERCO IMMO to
several departments, including those not directly responsible for the
relationship with you or the execution of a certain contract.
More specifically DERCO IMMO processes your data as follows with the
execution of contracts:
- Management of current contracts / services ordered.
- Central management and a general picture of the customers.
- The management of your property.
- Management of the co-ownership of which you are a co-owner.
DERCO IMMO can process your personal data for additional reasons within
the scope of its relationship with you and the execution of contracts.
Legitimate interests of DERCO IMMO
DERCO IMMO also processes your data to protect its legitimate interests.
In so doing DERCO IMMO strives to strike a fair balance between the
necessity to process data and the respect for rights and freedoms,
including the protection of your privacy.
Amongst others personal data are processed with a view to:
- Personalising the services of DERCO IMMO.
Improving the quality of the service provided to you through:
- The evaluation and improvement of processes including campaigns,
simulations and sales through the use of different means such as
statistical analysis, satisfaction surveys and various other search
- The improvement of existing products or products under development by
DERCO IMMO based on customer surveys by DERCO IMMO, statistics, tests
and customer feedback on social networks (Twitter, Facebook) coupled with
- The supervision of activities by DERCO IMMO including the size of the
turnover, the number of meetings at our branches, the number of calls and
visits to the website of DERCO IMMO, the nature of the questions asked
by customers, etc.
- The preparation of studies and statistics that use anonymisation and
pseudonymisation of those involved.
- The training of our staff through the use of practical examples by way of
illustration, including the recording of certain telephone conversations.
- The storage of evidence (archives).
- The determination, exercise, defence and retention of the rights of DERCO IMMO or all the individuals it represents, for instance in case of
recovery procedures or disputes.
Specific legitimate interest of DERCO IMMO: direct marketing
DERCO IMMO performs a customer segmentation - specifically in accordance
with your needs - to offer you, for instance, suitable properties and/or
services that correspond with your professional and personal situation. To
this end, DERCO IMMO can, amongst others:
- Assess the services you are already using as well as your
sociodemographic data (age, composition of your household, revenue, etc.).
- Analyse your behaviour via multiple channels (visits/meetings, emails,
website visits, messages via our website), derive your preferences and, as
a result, personalise the information and the web pages you have visited.
- Adjust the ads on the web pages so they cater to the interests you have
shown through your behaviour on our website, social networks, in a branch
or elsewhere (e.g. at events where DERCO IMMO was present).
- Simplify the completion of forms by filling out certain fields in advance
with known data and ask you to verify their accuracy and make adjustments
- Assess the key moments at which certain services would best suit you.
- Send you personalised ads by phone or regular mail.
DERCO IMMO can process all your personal electronic contact information
(viz. your mobile number and email address) to send you personal
information, advertisements or proposals via direct marketing or
newsletters. In this case DERCO IMMO must obtain your express consent
processing of your personal data for direct marketing purposes.
V. WITH WHOM DOES DERCO IMMO SHARE YOUR PERSONAL DATA?
DERCO IMMO treats your personal data with the utmost care and only
shares your data to offer you the best possible service in the execution of
DERCO IMMO can forward your data to other entities within its group,
both at home and abroad, viz. the other entities of the group that assist
DERCO IMMO in the execution, management and control of the activities
including reporting, support and computer security or the offering of
specific products and services.
In some cases DERCO IMMO is obligated by law to share your data with
third parties, including:
- Public or supervisory authorities when there is a legal obligation to
- Judicial authorities: at their explicit request
DERCO IMMO also transfers your data to specific service providers to
- The design and maintenance of computer equipment and internet
- The offering of publicity and communication services, including online
and social network providers.
- The preparation of reports and statistics, the printing of documents and
the design of products or services.
- The commercialisation of its activities, the organisation of events and
customer communications management.
DERCO IMMO must also share your data with the online and social network
providers it uses to offer publicity services.
Also, your personal data may be shared with bailiffs or lawyers within the
scope of legal proceedings.
In the above-mentioned cases DERCO IMMO will take care to restrict the
access of third parties to those personal data that is necessary to perform
the required specific tasks. DERCO IMMO will also make sure that third
parties commit themselves to using the personal data in a safe and
confidential manner and in accordance with the instructions of DERCO IMMO and its data protection policy.
DERCO IMMO stores your data within the EEA. As a result, no data is
transferred to countries outside the EEA.
VI. HOW LONG IS YOUR PERSONAL DATA STORED?
DERCO IMMO will not store your personal data any longer than
strictly necessary to fulfil the purposes for which the data were gathered.
This period is linked to the legal and tax obligations of DERCO IMMO, as
well as the legal necessity to store your data beyond the storage period as
evidence or to react to information requests from competent authorities
- 10 years within the scope of the anti-money laundering legislation
- 10 years within the scope of the contractual liability of DERCO IMMO
- 7 years for the accounting and supporting documents of the co-owners'
associations in light of the exercise of DERCO IMMO's duties as a
Outside these periods your personal data is either removed or anonymised.
VII. HOW IS YOUR PERSONAL DATA PROTECTED?
DERCO IMMO implements strict standards to protect the personal data
under its control against unauthorised or illegitimate processing and
against inadvertent loss, destruction or damage.
DERCO IMMO implements measures of a technical and organisational nature
such as encryption, antivirus software, firewalls, access control and a
strict selection of staff and suppliers to prevent and detect unauthorised
access, loss or disclosure of your personal data.
In the unlikely and unfortunate event that your personal data under the
control of DERCO IMMO is compromised by a breach of our information
security, DERCO IMMO will immediately undertake the necessary actions to
determine the source of the breach and take adequate measures to keep this
from happening again in the future. If necessary, DERCO IMMO will inform
you of the incident in compliance with the applicable legislation.
VIII. WHAT ARE YOUR RIGHTS WITH THE PROCESSING OF YOUR PERSONAL DATA?
The right of access, the right to rectification, restriction, erasure,
the right to data portability and the right to object
For the above-mentioned purposes you have:
- The right of access to your personal data at DERCO IMMO. This means
that you can ask DERCO IMMO whether it processes your personal data, for
which purposes it is processed, which categories of data are processed and
with whom the data is shared.
- The right of rectification if you find that your personal data is
incorrect or incomplete.
- The right to restriction if e.g. you contest the accuracy of your
personal data and this for a period enabling DERCO IMMO to verify this.
- The right to erasure of your personal data. When your contract with DERCO IMMO comes to an end you can ask DERCO IMMO to delete your personal
data if it is no longer needed for the purposes for which it was originally
collected. You can also at all times request erasure of the personal data
processed by DERCO IMMO on the basis of your consent (unless DERCO IMMO has a different legal ground for the processing) or on the basis of
the legitimate interest of DERCO IMMO (unless there are compelling
predominant legitimate grounds for the processing). DERCO IMMO can at
any rate maintain your personal data if such is required for the purposes
of proof within the scope of a legal claim.
- The right to portability of the data you yourself have supplied to DERCO IMMO if your personal data is processed on the basis of an agreement or
on the basis of your consent to send electronic communications and if this
personal data is processed by automated means. In exercising this right you
can request that DERCO IMMO forward your personal data to yourself or
directly to another controller where technically feasible for DERCO IMMO.
- The right to object to the processing of your data for the purposes
listed under article 14. In this case, DERCO IMMO will no longer process
your personal data unless DERCO IMMO demonstrates compelling legitimate
grounds for the processing that override your interests, rights and
freedoms or unless there are grounds related to the establishment, exercise
or defence of a legal claim.
- The right to object to direct marketing. Article 15 asked for your
consent to process your electronic contact details and use them to send you
commercial information, publicity or personal proposals (via direct
marketing actions or electronic newsletters). This applies specifically to
communications to your mobile number and email address. You have the right
to object against the processing of your personal data for electronic
direct marketing purposes and to oppose the future reception of such
publicity. However, the exercise of this right cannot withhold DERCO IMMO from contacting you for a different purpose, including a legal
obligation or the execution of the contract, in accordance with this
The right to lodge a complaint
You can exercise your rights by sending a dated request in writing by
regular mail, duly signed and with a copy of your identity card, to DERCO IMMO, Bergenstraat 72, 3053 Haasrode, or via
email to firstname.lastname@example.org.
You can also lodge a complaint with the privacy commission via regular mail
to Drukpersstraat 15, 1000 Brussels, or via email at
email@example.com, or by phone at +32 2 274 48 00.
When visiting a website or using an application or app of DERCO IMMO
files and technologies may be used that store information on your end
device (PC, laptop, smartphone, tablet, etc.) or that access information
already stored on your end device. These files and technologies may consist
of cookies, web beacons, log files, settings and information on your end
device and such.
The website of DERCO IMMO uses the following categories of cookies:
- Functional cookies: These cookies enable the basic functions of the
website. They guarantee the proper technical operation of the website and
enhance its user-friendliness.
- Analytical cookies: These cookies enable us to analyse the use of the
site so we can measure and improve its performance (e.g. Google Analytics).
- Third-party cookies: This website includes Facebook functions. DERCO IMMO has no influence on third-party cookies and the data these cookies
process. Read the Facebook privacy declaration to find out what they do
with the (personal) data that is processed via these cookies.
The cookies, web beacons, log files and other files and technologies
used by DERCO IMMO can be disabled to the extent and in the way
described below. Removing and/or refusing cookies, web beacons, log files
and other files and technologies may impact the usability of the website.
The mode of operation depends on your browser and can be consulted by
clicking on the links below.